Return Policy

We assure you that all products sold on itihasikala.com are new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

  1. If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described’, you may request a replacement(Shipping charges will be extra)
    • Returns are covered by the 30 Day Replacement Guarantee
    • The buyer needs to intimate com within 10 (ten) days of receipt of goods about the reason for seeking refund.
    • Replacement is subject to availability of If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same price.
  2. Procedure for return of products: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, customer Support will confirm the return request and will inform you about the pickup process.
    • Please ensure that the product return is initiated within 10 (ten) days of receipt of the article.
    • Please ensure that product is in unused and original Include all price tags, labels, original packing and invoice along with the product.
    • We charge 200 rupees for replacement/refund.
    • We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you is transferred to your account. The time taken will be governed by our policies of our payment
    • Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.
    • Made-to-order/custom products cannot be replaced or returned.